1. Acceptance of Terms
By accessing and using the Bossa Jewelry website, you agree to these Terms of Use and to the
Return, Exchange, and Warranty Policies described below. If you do not agree with any part of
these terms, please do not use this site.
2. Return and Exchange Policy
2.1 Deadline for Returns or Exchanges
Customers have up to 15 (fifteen) calendar days from the date of product delivery to request a
return or exchange.
2.2 Product Conditions
To qualify for a return or exchange, the item must:
– Be unused, in perfect condition, and in its original packaging;
– Include all original components, such as tags, certificates, and any accompanying gifts.
Returns or exchanges will NOT be accepted if the product:
– Shows signs of use or wear;
– Has been damaged due to misuse, dropping, impact, or contact with chemicals;
– Has been altered or customized.
3. How to Request a Return or Exchange
To initiate a return or exchange, customers must email [email protected] with the
following information:
– Order number
– Reason for return or exchange
– Photos of the product
– Proof of purchase (invoice)
Our support team will respond within 3 business days with instructions.
Important: Shipping costs for returns or exchanges are the customer’s responsibility.
4. Refund or Store Credit
– For returns made within 15 days, the refund will be issued using the same payment method used
for the original purchase.
– For exchanges, store credit will be provided to purchase another item.
5. Manufacturing Defects
If the product presents a manufacturing defect, Bossa will conduct an evaluation. Once the defect is
confirmed, the customer may choose to:
– Exchange the item at no additional cost; or
– Receive a full refund.
Note: This policy does not apply to defects caused by misuse, improper storage, or lack of
recommended care.
6. Sale Items
Products purchased on sale or with promotional discounts are not eligible for exchange.
7. Warranty – 925 Silver
All 925 silver products come with a 6-month warranty.
– Free technical assistance is available within the first 7 days after purchase.
– After this period, the customer is responsible for any shipping or reshipping costs.
8. Customer Support
If you have any questions, please contact our support team:
– Email: [email protected]
– Service hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (local time)
9. Intellectual Property
All content on this website (including images, texts, logos, and designs) is the exclusive property of
BOSSA and is protected by copyright law. Unauthorized reproduction or use is strictly prohibited.