Returns Center

1. Return or Exchange Deadline

You have 15 calendar days from the date of delivery to request a return or exchange.

2. Conditions for Returns or Exchanges

To be eligible:

– Items must be unused, in perfect condition, and returned in their original packaging, including all tags, certificates, and any gifts received.

– We do not accept returns or exchanges for items that:

– Show signs of wear.

– Have been altered, personalized, or damaged by improper use or contact with chemicals.

– Were mishandled (e.g., drops, impacts, exposure to moisture or improper storage).

After evaluation, if your return does not meet the conditions, only store credit may be issued.

3. How to Request a Return or Exchange

1. Email us at [email protected] with:

– Your order number

– Reason for return or exchange

– Photos of the product

2. Include a copy of your invoice (required for processing) You will receive a response from our team within 3 business days with return instructions.

Note: Return shipping costs are the customer’s responsibility unless the item is defective.

4. Step-by-Step Return Instructions

1. Prepare the item: Ensure the product is unused, in perfect condition, with all original packaging, tags, certificates, and any included gifts.

2. Take clear photos: Photograph the item and packaging clearly to show its condition.

3. Submit your request: Email [email protected] with your name, order number, reason for return, attached photos, and a copy of the invoice.

4. Wait for instructions: Our support team will reply within 3 business days with the return address and next steps.

5. Ship the item: Carefully package the item and ship it to the address provided. The customer is responsible for shipping costs (unless the item is defective).

6. Receive your refund or store credit: Once your return is received and inspected, we’ll notify you of approval or rejection. Approved returns are refunded to the original payment method or issued store credit.

5. Refunds and Store Credit

– Refunds will be issued to the original payment method for eligible returns requested within 15 calendar days.

– Exchanges will receive store credit equal to the original value for a new purchase.

6. Manufacturing Defects

If your item has a manufacturing defect:

– We will evaluate the product upon return.

– If confirmed, we will offer a replacement at no additional cost or a full refund.

Returns due to defects do not apply if the damage was caused by misuse, improper storage, or lack of care.

7. Sale Items

Items marked as sale or clearance are final sale and not eligible for return or exchange.

8. Warranty for 925 Sterling Silver Pieces

– Our sterling silver items come with a 6-month warranty.

– Customers receive free technical assistance within 7 days of purchase.

After 7 days, return shipping and reshipping costs become the customer’s responsibility.

Need Help?

We’re here to help!

Email: [email protected]

Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time)