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Faq
Frequently Asked Questions (FAQ)
CAN I RETURN OR EXCHANGE A PRODUCT?
Yes. You may request a return or exchange within 15 calendar days of receiving your order.
WHAT ARE THE CONDITIONS FOR RETURNS OR EXCHANGES?
To be eligible, the item must:
- Be unused, in perfect condition, and in its original packaging;
- Include all tags, certificates, and any gifts received.
We do not accept returns or exchanges if the item:
- Shows signs of use or damage from falls, impacts, or contact with chemicals;
- Has been customized or altered in any way.
HOW DO I REQUEST A RETURN OR EXCHANGE?
Please email [email protected] with the following:
- Order number;
- Reason for return or exchange;
- Photos of the product;
- Proof of purchase (invoice).
Our team will respond within 3 business days with next steps.
Note: Return shipping costs are the customer’s responsibility.
HOW WILL I RECEIVE MY REFUND OR STORE CREDIT?
- For returns within 15 days, the refund will be processed via the original payment method.
- For exchanges, we will issue store credit for use on a new purchase.
WHAT IF MY PRODUCT HAS A DEFECT?
If your jewelry has a manufacturing defect, we will review the case. Once the defect is confirmed, you may choose to:
- Receive a free replacement, or
- Receive a full refund.
Please note: this policy does not cover damage caused by misuse, improper storage, or lack of care.
CAN I EXCHANGE SALE OR DISCOUNTED ITEMS?
No. Sale or discounted items are not eligible for exchange.
IS THERE A WARRANTY ON THE JEWELRY?
Yes! All 925 sterling silver pieces come with a 6-month warranty.
- We offer free technical assistance within the first 7 days.
- After that, shipping costs for repairs or assessments are the customer’s responsibility.
HOW CAN I CONTACT BOSSA JEWELRY?
Our customer support is available Monday to Friday, from 9 a.m. to 6 p.m. (local time) [email protected]